Below you can read how we process and ship your order. Questions about your shipment? Feel free to get in touch.
Processing time
Processing time varies per item and is stated on the product page itself. Most orders ship within one to two working days. An order placed after 12:00 counts from the next working day.
Delivery time (delivery after shipping)
- Netherlands: 1 working day
- Belgium: 1 working day
- Germany: 2 working days
- France: 2-3 working days
- Austria: 2-3 working days
- Denmark: 2-3 working days
- Italy: 3-5 working days
- Spain: 3-4 working days
- Sweden: 3-5 working days
- Finland: 4-5 working days
- Other EU countries: 3-7 working days
This is the carrier's delivery time after dispatch, measured against our own shipments from the past few months. The processing time (per item, see the product page) is added on top of this.
Shipping costs
Shipping costs are determined at checkout, depending on the country and your order. From €75 we ship for free within the Netherlands, Belgium and Germany. To the other EU countries you always pay the shipping costs you see at checkout.
Track & trace
All orders ship with tracking. As soon as your parcel is on its way, you'll receive the tracking number by e-mail so you can follow the shipment.
Packaging
We pack your order carefully so everything arrives intact.
Carriers and pick-up points
We ship with PostNL, DPD, DHL and UPS. At checkout you see the price and expected delivery time per carrier, and you can usually also choose a pick-up point nearby.
Within the EU only
We deliver in the Netherlands, Belgium, Germany and the other EU countries. So you never pay import duties or customs costs. We do not deliver to the Canary Islands or other EU areas outside the EU VAT area.
Received damaged?
Report it within 2 working days via contact or WhatsApp and send photos of the damage. We'll process your report and discuss the next step — from replacement or repair to a full or partial refund.